Question 1

How large can a single transfer be?

Accepted Answer

On paid plans you can send up to 200 GB in a single file. The free plan gives you 10 GB per file. Send as many transfers a day as you want, there's no daily cap.

Question 2

Do recipients need an account to download?

Accepted Answer

Nope. Anyone with the share link can grab the files. No signup, no app to install, nothing to figure out. If you want to be careful, add a password before you send.

Question 3

What happens if my upload fails halfway?

Accepted Answer

Don't worry, you won't lose your progress. If your wifi drops or you accidentally close the tab, we pick right back up where you left off when you come back.

Question 4

How long do transfers stay available?

Accepted Answer

By default, links work for 7 days. When you send, you can pick 1, 3, 7, 14, or 30 days instead. Paid plans let you stretch that even further for the transfers that matter.

Question 5

Are my files encrypted?

Accepted Answer

Yes, your files are encrypted on the way over and while they sit on our servers. Add a password to a transfer and we'll ask for it before anyone can even see the files.

Question 6

Will my files be compressed or re-encoded?

Accepted Answer

Never. What you send is exactly what your recipient gets. Your RAW photos stay RAW, your video exports keep their full quality, and working files arrive in the same format you saved them in.

Question 7

Can I see who downloaded my files?

Accepted Answer

Yes. Your dashboard shows you how many times each transfer was downloaded, so you always know whether your client actually got the files.

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