Question 1

How large can a single transfer be?

Accepted Answer

Free accounts send up to 5 GB per file. Plus raises that to 10 GB, and Pro removes the file-size limit entirely — send a single file of any size. Free includes 3 transfers a month; paid plans go up to unlimited.

Question 2

Do recipients need an account to download?

Accepted Answer

Nope. Anyone with the share link can grab the files. No signup, no app to install, nothing to figure out. If you want to be careful, paid plans let you add a password before you send.

Question 3

What happens if my upload fails halfway?

Accepted Answer

Don't worry, you won't lose your progress. If your wifi drops or you accidentally close the tab, we pick right back up where you left off when you come back.

Question 4

How long do transfers stay available?

Accepted Answer

On the free plan, links last up to 2 days. On a paid plan you set the expiry yourself — keep a link live for a week, a year, or forever for the transfers that matter.

Question 5

Are my files encrypted?

Accepted Answer

Yes, your files are encrypted on the way over and while they sit on our servers. On a paid plan you can add a password to a transfer, and we'll ask for it before anyone can even see the files.

Question 6

Will my files be compressed or re-encoded?

Accepted Answer

Never. What you send is exactly what your recipient gets. Your RAW photos stay RAW, your video exports keep their full quality, and working files arrive in the same format you saved them in.

Question 7

Can I see who downloaded my files?

Accepted Answer

Yes. Your dashboard shows you how many times each transfer was downloaded, so you always know whether your client actually got the files.

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